Contact information

Last updated: February 26, 2026

We’re real humans behind Crafty Mamas Chaos 💛
If you need assistance, we’re happy to help.

Please review the information below before reaching out so we can get you the fastest support possible.

📧 General Support

For questions regarding:

  • Orders

  • Shipping

  • Returns

  • Customizations

  • Digital downloads

  • Product care

  • Website issues

Please email:

team@craftymamaschaos.store

We respond within 1–2 business days.

Business days are Monday–Friday, excluding federal holidays.

📦 Order Inquiries

When contacting us about an order, please include:

  • Your full name

  • Order number

  • A detailed description of the issue

  • Photos (if applicable)

Incomplete information may delay response time.

🚨 Damaged or Defective Items

If your order arrived damaged or defective:

  • Contact us within 3 days of delivery

  • Include clear photos of:

    • The product

    • The packaging

    • The shipping label

Claims submitted after 3 days may not be eligible for review.

⏳ Response Times

We are a small, handmade business.

During high-volume periods (sales, launches, holidays), response times may extend slightly.

We appreciate your patience while we create, pack, and respond 💛

❌ What We Cannot Assist With

We are unable to assist with:

  • Packages marked “Delivered” (please contact the carrier first)

  • Address changes after production has begun

  • Refund requests for custom or personalized items

  • Refunds for digital downloads once accessed

Please review our Refund Policy and Shipping Policy for additional details.

📬 Mailing Address

If written correspondence is required for legal notices, arbitration opt-outs, or formal communication, please contact us via email first to request the appropriate mailing address.

We do not accept walk-in visits.

🤝 Customer Care Commitment

We are committed to:

  • Clear communication

  • Fair resolutions

  • Respectful interactions

We ask the same in return.

Abusive, threatening, or fraudulent communication may result in refusal of service.

Thank you for supporting Crafty Mamas Chaos — built with love, caffeine, and a little chaos 💛

We appreciate you.