🌿 FAQs & Policies
🛍 Handmade & Made-to-Order Items

All items from Crafty Mamas Chaos are handmade and made to order in our small mama-run studio.

Because of the handmade process:

  • Minor variations in color, placement, or finish may occur
  • No two items are exactly alike

These variations are a normal part of handmade goods and are not considered defects.
⏳ Processing Times

Our standard processing time is 7–14 business days, excluding weekends and holidays.

Please note:

  • Processing time does not include shipping time
  • Custom or bulk orders may require additional time
  • Processing times may increase during sales, launches, or holidays

Current processing timelines are always listed on individual product pages.
🚚 Shipping Information

Shipping times vary based on the method selected at checkout and carrier availability.

Once your order ships:

  • A tracking number will be sent via email
  • Delivery timelines are controlled by the shipping carrier

Crafty Mamas Chaos is not responsible for shipping delays, lost packages, or stolen packages marked as delivered.
🎨 Custom & Personalized Orders

Many of our products are customizable.

By placing a custom order, you confirm that:

  • All personalization details are entered correctly
  • You approve spelling, colors, and selections as submitted

Once production begins, changes or modifications cannot be guaranteed.
🔄 Order Changes & Cancellations

Because all items are made to order:

  • Changes or cancellations must be requested within 24 hours of purchase
  • Once production begins, orders cannot be canceled

Custom and personalized items are final sale.
📦 Incorrect Address Policy

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Reshipping costs due to address errors
💬 Returns & Exchanges

Due to the handmade and customized nature of our products:

  • Returns and exchanges are not accepted on custom items

Returns are only accepted if an item arrives damaged or incorrect.
📦 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging

Approved claims will receive a replacement or resolution at our discretion.
🛡 One-Year Replacement Warranty (Optional Purchase)

We offer an optional One-Year Replacement Warranty, available for purchase at checkout.

What the Warranty Covers

  • One (1) replacement of the original customized item
  • Valid for 12 months from the delivery date
  • Covers:
    Craftsmanship-related defects
    Accidental damage (drops, cracks, leaks, breaks, etc.)


    To submit a warranty claim:

    Please complete our Submit a Warranty Claim form.

    Claims must be submitted within the 1-year coverage period and require photo documentation.
🧵 What Qualifies as a Craftsmanship Issue

A craftsmanship issue is a defect caused by the making or assembly process, not by use or handling after delivery.

Covered craftsmanship issues may include:

  • Structural defects present at delivery
  • Leaks or seal failures caused by improper assembly
  • Decals lifting, peeling, or misaligning due to application error
  • Components separating due to adhesive or assembly failure
  • Functional defects that prevent normal use

Not considered craftsmanship issues:

  • Damage caused by drops or mishandling (unless accidental damage warranty applies)
  • Normal wear and tear
  • Scratches or cosmetic wear from use
  • Minor handmade variations in color or placement
  • Damage caused by improper care, heat, dishwashers, or microwaves
  • Damage caused by attempting to alter or repair the item

All claims are reviewed on a case-by-case basis.
🎨 Product Availability & Discontinued Materials

If a specific product, color, material, or component becomes unavailable or discontinued:

  • The replacement will be created using the closest available match
  • Slight variations may occur due to availability and handmade processes
  • Replacement will remain as true to the original design as possible

By purchasing the warranty, you acknowledge that exact matches may not always be possible.
❌ What the Warranty Does Not Cover

The One-Year Replacement Warranty does not cover:

  • Design changes or personalization changes
  • Upgrades, add-ons, or modifications
  • Normal wear and tear beyond a single accidental incident
  • Cosmetic wear that does not affect function
  • Lost or stolen items
⚠ Important Warranty Terms
  • Warranty must be purchased at checkout
  • Limited to one (1) replacement per item
  • Replacement will match the original order
  • No changes or substitutions permitted
  • Warranty is non-refundable and non-transferable
  • Replacement does not reset or extend the warranty period

Crafty Mamas Chaos reserves the right to approve or deny warranty claims at its discretion.
🛠 Product Use & Legal Disclaimer

All items are handmade and may vary slightly from listing photos.

Crafty Mamas Chaos is not responsible for:

  • Color differences due to screen settings
  • Damage caused by misuse or improper care

Drinkware and functional items:

  • Hand wash only unless otherwise stated
  • Not microwave or dishwasher safe unless specified
💌 Contact Us

Questions, concerns, or warranty claims? We’re happy to help 💛

📧 team@craftymamaschaos.store